queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 281,605 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
safe
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Accident & Emergency - Children's,
25th September 2022


From paramedics through to discharge- staff were brilliant. Totally supportive and genuinely cares for my daughter.


N/a

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
1 2 3 4 5
Review of Children & Young People’s Assessment Unit (CYPAU),
24th September 2022


The nurses and doctors looked after me very well! I highly recommend going to Queen's Hospital. Special thanks to Nurse Joe, Doctor Asmaa, Paediatric Consultant in A&E. Thank you all who looked after me. -Dorothy and Jammal


Cup of tea for parent could be nice

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
1 2 3 4 5
Review of Gynaecology Outpatients,
22nd September 2022


The doctor was fantastic, Miss Shachi Mishra. She made we feel at ease. She thoroughly examined me. She told me when I would see her again. She has such a lovely way when talking to me. I felt very cared for. Five stars for Miss Shachi Mishra.


I arrived early for my appointment and the waiting room was very crowded at 9am. More chairs please.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
22nd September 2022


Obviously an ED is handling multiple incidents, on a bank holiday sunday, that all require different levels of skill,it is difficult to assess overall as the chain of decision (doctor contact etc)is lengthybut overall i was generally treated in a timely manner, the staff were not offhand and attempted to treat everyone as quickly as possible, including my feeling feint when numerous staff arrived to treat me (not that i can recall the whole episode.I was treated as an individual which helped and wherever possible was told of what was happening, and why. This helped a great deal, although not totally confused, it was at times difficult to absorb the information given, but as i have shown they worked well and helped me along the pathway of decision making and are to be commended for that


No additional comments

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
21st September 2022


I was treated for concussion and given a CT scan. The staff were all understanding and helpful especially my A+E triage doctor, a wonderful Pakistani man. My overall wait time for triage and CT scan was around 5 hours which was acceptable, albeit very boring. However, in hindsight I realise that I was never told how to manage my concussion moving forward or advice on aftercare. Eg. what to expect, when to return to work, how to recuperate. I looked this all up online instead.


See above

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
21st September 2022


I was in A&E for circa 18 hours on the 10th and 11th of Sept, far too long. The docrors and nurses are clearly over worked. I had a catherter fixed and i am having to chase for a TWOC appt to remove it.


Less time spent waiting in A&E. A clear follow up plan for treatment of the catherter was fixed i.e. for removal of the item and to see a urologist of treatment my enlarged prostrate.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
21st September 2022


Not enough staff so waiting times sadly very very long.


My pain relief could have been monitored better.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
21st September 2022


I admire the staff who work under such tiring and stressful circumstances. During my visit I witnessed three patients being abusive to staff. For me, to have the consultant himself examine me at the end and give the diagnosis was encouraging and a good conclusion to what was a long and uncomfortable visit.


Whilst I appreciate you are not running a cafe there, six hours is a long while to go without a drink or something to eat. I don’t know what the solution could be. If there are snack stations around, maybe they could be signposted.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
21st September 2022


The staff were very quick to act as far as they were able. I was lucky to be on a trolley and not a chair. Even though it was extremely busy, I still got the tests I required from the corridor. Staff are amazing and work in very difficult conditions. A&E isn’t big enough, not enough cubicles. Security in Majors needs to be on hand 24/7 to assist with staff who put up with so much confrontation from irrational patients and waste a lot of time dealing and calming people down.


As above

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
21st September 2022


There with my 91 year old Mother in Law, who had a fall at the care home, keeping patients of that age queuing in hospital corridors I feel is wrong. Then going into dept to see someone then back into corridor again, mum has parkingsons dementia laying on the hard trolley for so long is really bad. Doctors, Nurses and house keepers was lovely apart from a very abrupt tall nurse who was transferring patients from A&E for Scans. Her communication skills are not good and some who say she is very rude. She spoke to me like a child, no respect or not even thinking how worried and concerned we were as family members. Her strick manner and rudeness I feel is not good. She should be a little more caring. I know she has a job to do but a little more empathy wouldn't go a miss. Mum is 91 this month, has parkinsons dementia very frail, scoliosis and was very scared when this nurse took her to have the scan.


Having to que with a 91 year old mum laying on a Ambulance stretcher so long and seeing doctors nurses treat patients in the corridor. Not good and your tall nurse needs training dealing with the elderly. I feel she would make an excellent prison officer or deal with the difficult patients that you get on your debt not the elderly and very worried family members.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
 
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Resources

Short link to review Queen's Hospital: http://iwgc.net/eb4r2