Review of Accident & Emergency,
21st September 2022
There with my 91 year old Mother in Law, who had a fall at the care home, keeping patients of that age queuing in hospital corridors I feel is wrong. Then going into dept to see someone then back into corridor again, mum has parkingsons dementia laying on the hard trolley for so long is really bad. Doctors, Nurses and house keepers was lovely apart from a very abrupt tall nurse who was transferring patients from A&E for Scans. Her communication skills are not good and some who say she is very rude. She spoke to me like a child, no respect or not even thinking how worried and concerned we were as family members. Her strick manner and rudeness I feel is not good. She should be a little more caring. I know she has a job to do but a little more empathy wouldn't go a miss. Mum is 91 this month, has parkinsons dementia very frail, scoliosis and was very scared when this nurse took her to have the scan.
Having to que with a 91 year old mum laying on a Ambulance stretcher so long and seeing doctors nurses treat patients in the corridor. Not good and your tall nurse needs training dealing with the elderly. I feel she would make an excellent prison officer or deal with the difficult patients that you get on your debt not the elderly and very worried family members.