highfield-clinical-care-centre

Highfield Clinical Care Centre

Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
 
1 2 3 4 5 6,317 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
« 1 2 3 4 5 6 7 »
Page 1 of 33
 
1 2 3 4 5
Review of MSK Physiotherapy & ESP Team (Highfield),
25th June 2022


Treated kindly and professionally


Happy with service received

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Supported
Rating not given.
Spiritual needs
1 2 3 4 5
Cultural needs
1 2 3 4 5
1 2 3 4 5
Review of Adult Dietetics,
22nd June 2022


I attended the dietitian weight management group on 15th June. I felt the dietitian did really well in curbing some of the comments from people who wanted to make the discussion about them. The host politely stopped them each time and assured them that this would be covered in their 1 to 1 call. I didn't like the zoom format where we were told to use the raise hand button yet the presenter couldn't see who had raised their hand. The call needed a proactive support person who could monitor and make the presenter aware when someone had their hand raised. I feel I am missing a piece of the puzzle which may be covered once I have my 1 to 1. The messaging was clear that in tier 3 you have to spend 12 - 18 months working on managing eating habits etc. However, there was no mention on support in how to do this, other than diet. I have disordered eating so need to address my emotional triggers so will counselling be an option to aid me with my binge eating?

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Supported
Rating not given.
Spiritual needs
1 2 3 4 5
Cultural needs
1 2 3 4 5
1 2 3 4 5
Review of Adult Dietetics,
21st June 2022


Felt like a computerised consultation. I did not feel comfortable, it was rushed, impersonal, and I could have received the same output from an automated form. I don’t feel the Dietitian understood my issues or the support I was looking for. What a waste of time. Need to use more empathic people / people oriented dietitian's to consult with patients that feel low before the conversation even begins!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Supported
Rating not given.
Spiritual needs
1 2 3 4 5
Cultural needs
1 2 3 4 5
1 2 3 4 5
Review of MSK Physiotherapy & ESP Team (Highfield),
15th June 2022


The caller was very informative concerning my condition, I understood totally, he explained all of my options, the good and the bad Extremely great service done from the comfort of your own home


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Supported
Rating not given.
Spiritual needs
Rating not given.
Cultural needs
Rating not given.
1 2 3 4 5
Review of MSK Physiotherapy & ESP Team (Highfield),
15th June 2022


Excellent care by [name removed], resulting in all expected movement back in my shoulder.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Supported
1 2 3 4 5
Spiritual needs
1 2 3 4 5
Cultural needs
1 2 3 4 5
1 2 3 4 5
Review of MSK Physiotherapy & ESP Team (Highfield),
13th June 2022


[name removed] has given a fantastic level of care and service today.


Nothing at all.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Supported
1 2 3 4 5
Spiritual needs
1 2 3 4 5
Cultural needs
1 2 3 4 5
1 2 3 4 5
Review of Serenity- children and young people,
9th June 2022


She had a lot of really great advice and was very informative. She did not make me feel like I was crazy or alone on how I felt.


I understand the point of our sessions was emotional support but I felt like I needed a bit more mental health specific information as I feel like I’ve been left undiagnosed with something.

2022-06-21 09:31:53
Response from Highfield Clinical Care Centre

Thank you for your review and kind words. If you feel you need help with your mental health, your GP will be able to advise you. Best wishes, Hugh Jones, Patient Experience Manager

Kindness
1 2 3 4 5
Understanding
Rating not given.
Listening
1 2 3 4 5
Safe
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Serenity- children and young people,
9th June 2022


I do not know.


Kindness
1 2 3 4 5
Understanding
1 2 3 4 5
Listening
1 2 3 4 5
Safe
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Serenity,
9th June 2022


Very caring gentle and understanding explained everything very clearly.


Absolutely nothing they were great.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Supported
1 2 3 4 5
Spiritual needs
1 2 3 4 5
Cultural needs
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Serenity- children and young people,
9th June 2022


Everything was explained thorough and throughout the process and all questions answered.


Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Supported
1 2 3 4 5
Cultural needs
Rating not given.
Parent Dignity
1 2 3 4 5
Experience
1 2 3 4 5
 
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Resources

Short link to review Highfield Clinical Care Centre: http://iwgc.net/ejptc