Portcullis Surgery

Portcullis Lane, Ludlow, Shropshire, England, SY8 1GT
1 2 3 4 5 22 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
24th March 2022


I consider myself very lucky to have such an excellent NHS practice.


I find the practice excellent overall and all the staff caring and professional.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
17th February 2022


I always receive a first class service from a very professional surgery.


More of the same please.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
23rd November 2021


I have been a patient here for 7 seven years and find the staff to be approachable and helpful.


Nothing comes to mind

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
4th October 2021


Receptionists are generally fine and helpful but logging in is now done by machine.


Its fine. Clean, and gentle music provided.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
Rating not given.
Appointment
1 2 3 4 5
1 2 3 4 5
25th September 2021


The surgery is coping as best it can but sometimes it is hard to get a face to face appointment when it is needed however everyone is very friendly and doing what they can.


The receptionist's are alot better now at one point there was a lady that was very obnoxious and thought she knew more about you than the doctors! Recently I have not had her answer the phone and everyone I have spoke to is very friendly and helpful.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Portcullis Surgery was awarded the iWantGreatCare certificate of excellence in 2022 for delivering outstanding care.

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Resources

Short link to review Portcullis Surgery: http://iwgc.net/ecdkc