Keele PracticeUniversity Medical Centre, University of Keele, Keele, Newcastle-under-Lyme, StaffordshireEngland, ST5 5BG Also known as: University Medical Centre Keele 1,819 reviews
Yvette is the most rude person I have ever had the displeasure to encounter. Don't offer a telephone app if you cannot be bothered to listen and then talk over the patient. This is a shame as the staff are generally great, Yvette is a stand out for really rude behaviour. Seriously - as someone involved in clinical care - her response is awful.
I think my other info speaks for itself.
Keele Practice is excellent in every respect. Doctors are thorough in making a diagnosis and where necessary in organising appropriate referrals. This is done in a very supportive way with clear explanations of what is involved. Clinical support staff provide excellent services. Administrative staff are friendly and efficient. The response of the Practice to the Covid emergency has been excellent.
Dr. Clarkson was very patient and listened carefully to my concerns. He then outlined the treatment needed and put into place the pathway to recovery. He made me feel that I was in good hands. Thank you.
Parking is a problem.
Dr Clarson has been consistent in investigating and following up an ongoing illness for my baby. We recently moved to Keele practice following a house move and it’s one of the best decisions I’ve made for my family. They always manage to answer calls in a reasonable time, they always have something to offer, they have always seen my children, the wait time in surgery is not extended, they listen to what you have to say, they thoroughly investigate and explain, they follow up. It really is the best care we as a family have received from a doctors surgery.
Just to keep doing the same, we certainly don’t want anything to change
Dr Clarson has been amazing. He has helped me with patience, kindness & efficiency throughout a tedious ongoing recovery. He has secured timely services for me, texting me when he knows I am on hospital premises & able to kill two birds with one stone. He listens & takes action. He is proactive, calling me once in concern that I might need to be seen urgently for the symptoms I had outlined, even though I already had an appointment booked in for later that day. Dr O’Byrne & Dr Laura have also been fantastic, but I have seen most of Dr Clarson recently.
Please keep doing what you are doing.
Keele Practice was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.
Short link to review Keele Practice: http://iwgc.net/ecdfb