Greystone House Surgery

99 Station Road, Redhill, Surrey, RH1 1EB 1 2 3 4 5 553 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
16th June 2022


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Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
9th June 2022


It took three separate calls, unfortunately getting through to a new receptionist every time, so having to explain again each time, why I needed to get a doctor to ring me, each call took about 1/2 hour to get through as it was constantly engaged and then when finally getting through waiting for the call to be answered, then trying to explain my complicated problems with the receptionist and not really being understood. However, once the doctor actually phoned me back, he was super helpful and I then was given the correct medical advice and prescriptions and an in-house physio appointment, and then the physio herself was very good, they both really listened and and dealt with me in a friendly but professional manner.


II know the receptionists have to vet people, as the doctors as so busy, but my problems were lost in translation, when I received a txt from the doctor I was signed off as dealt with and not sent a phone appointment, but I needed medical advice and the txt that was sent just asked me what prescription I wanted and it didn’t mention the medical query I needed answered on dosage or the second problem i was asking about as all, I was quite clear that I needed to speak to a doctor and I felt that I was dismissed, I had to stay in all day trying to get the appointment to get the doctor to ring me back, I was finally understood and thankfully the doctor rang me back

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
13th May 2022


After using the online appointment request service, within a short time the practice nurse phoned me to get more info about my issue and then gave me a face to face GP appointment for 2 days later (with Dr Leung who was brilliant). I always feel well-supported and cared for by Greystones.


I felt v satisfied with the service I received

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
28th April 2022


My "very poor" response contrary to the star ratings above; It is due to WAITING TIME. My appointment was for 15:00, I was finally seen *90 minutes later* at 16:30. The receptionists were not unfriendly, but their answer (when I finally checked after waiting almost an hour - so far) was simply "you're booked in but I have no idea why the doctor is so behind". My visit was for a potentially very important condition, so I did not want to take the option of leaving and re-arranging a different appointment. When I did finally see the GP though, they were incredibly apologetic and absolutely brilliant in their care - I have zero issues with the appointment itself.


The automated check-in system should advise current waiting times. Alternatively for the who don't use the system, the receptionists should also say something to those checking in about wait times. Clear communication at the outset would set expectations and limit the frustration level. Systems should also inform receptionists once the waiting time extends to an unreasonable level (what that number is is subjective, but I would suggest it's maximum 30 minutes) and they should to call those individuals who have waited that long and give them some kind of further communication - to make sure that the patient doesn't feel that they have simply been forgotten about.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
19th April 2022


Lovely surgery lovely nurses and doctors Saw Caroline this morning for bloods No fuss So quick and so lovely


Nothing

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Greystone House Surgery was awarded the iWantGreatCare certificate of excellence in 2022 for delivering outstanding care.

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Resources

Short link to review Greystone House Surgery: http://iwgc.net/eccjk